Shipping policy

1. How much is my postage and where are the products located?

Free Postage is offered on orders over $100 AUD to addresses in Australia and New Zealand. 

No Shipping to outside Australia or New Zealand.

Patchwork Ninja uses flat rate shipping based on your shipping address. Products are shipped from our office in Queensland if you are ordering from Australia and New Zealand. 

We are not offering shipping to the other countries outside of Australia and New Zealand. 

The shipping costs for Australia and New Zealand (under $100) are as follows: 

Australia $15 AUD

New Zealand $20 AUD

Canada and the USA: No Shipping

The United Kingdom, Spain, Netherland and Italy: No Shipping

Patchwork Ninja cannot guarantee or be held responsible for products lost or damaged in transit due to the performance of our carriers or events beyond our control. 

2. Processing Time

Your order will be processed within 3-5 business days of being placed. Should there be an unexpected hold up which will delay your package leaving our office, we will notify you immediately. We ship Monday to Friday, excluding weekends and public holidays. You will receive a confirmation e-mail once your order ships which can take up to 48 hours to update. If you do not see your shipping confirmation email in your inbox after 1 business day, please double check your junk/spam or promotions folder. 

Please Note: We cannot be held accountable for any delays caused by the carrier. 

Inaccurate, unverified or incomplete address details will delay the processing of your order by an additional 3-5business days. Please thoroughly review your address and contact details, especially your contact email, prior to checkout.

 I placed two separate orders over a short period. Can you combine postage?

 Please email us info@patchworkninja.com.au and we will see if we can accommodate your request. We are happy to do so if we haven’t dispatched your initial order. The excess postage will be refunded through your original payment method.

 

I haven’t received my order yet. What do I do?

 Please check all the information that you entered before checking out is correct to prevent your package from going missing. Your tracking number will most likely tell you where your order is. For deliveries within Australia and New Zealand, please allow 7-10 business days. If you are outside Australia or New Zealand, please allow 10-15 business days for delivery. Unfortunately, we are not always able to track the parcel once the order enters your country. Please contact us and we will assist you to track your parcel. After investigations, if the order is deemed to have gone missing or damaged through a fault at our end, we will immediately issue a refund OR send a replacement.