1. Return Policy
Am I able to return or exchange my order?
Yes! We are pleased to accommodate returns and exchanges on all our products. Please email email@example.com and advise the reason for return and exchange.
2. Cancellation Policy
Once your order has been placed, we are not able to accept cancellation of that order if the payment has already been processed. If you would like to cancel after you receive your product, please see 5. Return Policy above.
Commonly asked questions about orders, refunds and cancellations.
I have missing items in my order. Can you send these to me?
Yes! If any of your products are found to be missing from your order, please email firstname.lastname@example.org immediately and we will ship the missing items at no cost to you.
I cut my fabrics or tapes incorrectly and need more, can you send me additional pieces?
If our instructions are correct and you cut the fabrics incorrectly, please email us and request the extra fabrics or notions that you need to replace. We will get back to you with the price and postage fee as soon as possible.
I received faulty products, can I get an exchange or refund?
Yes! We will gladly exchange it with new products if we deem the product to be faulty before it left our office, and we will reimburse the cost for return shipping to you. Please email email@example.com for an address to return the faulty item/s. A full refund will be provided to the original method of payment should you wish to receive one instead of a replacement.
I placed two separate orders over a short period. Can you combine postage?
Please email us firstname.lastname@example.org and we will see if we can accommodate your request. We are happy to do so if we haven’t dispatched your initial order. The excess postage will be refunded through your original payment method.
I haven’t received my order yet. What do I do?
Please check all the information that you entered before checking out is correct to prevent your package going missing. Your tracking number will most likely tell you where your order is. For deliveries within Australia and New Zealand, please allow 7-10 business days. If you are outside Australia or New Zealand, please allow 10-15 business days for delivery. Unfortunately, we are not always able to track the parcel once the order enters your country. Please contact us and we will assist you to track your parcel. After investigations, if the order is deemed to have gone missing or damaged through a fault at our end, we will immediately issue a refund OR send a replacement.